Refund Policy
Effective Date: 18.07.2024
- Introduction
At Redbug.lk, we strive to provide high-quality products for school kids. If for any reason you are not completely satisfied with your purchase, we are here to help. This Refund Policy explains our procedures for returns and refunds. - Returns
Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Time Frame: You have 30 calendar days from the date you received the item to return it. - Process
Step 1: Contact our customer service team at support@redbug.lk to initiate the return.
Step 2: Send the item back to us at the provided address.
Step 3: Once we receive your item, we will inspect it and notify you of the status of your refund. - Refunds
Approval: If your return is approved, we will initiate a refund to your original method of payment.
Time Frame: The refund will be processed within 7-10 business days.
Partial Refunds: Certain situations may result in only partial refunds (e.g., items not in their original condition, damaged, or missing parts). - Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at support@redbug.lk. - Shipping Costs
Return Shipping: You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
Shipping Refunds: If you receive a refund, the cost of return shipping will be deducted from your refund. - Non-Refundable Items
Certain items are non-refundable, including:
Gift cards
Downloadable software products
Perishable goods
- Contact Us
If you have any questions about our Refund Policy, please contact us at:
Email: support@redbug.lk
Phone: +94 71 763 9663